Call 1-440-918-1220 for a Return Authorization Number prior to sending merchandise back to us.
We want your complete satisfaction with your purchase. If, however, prior to usage, you are not satisfied, please call our Customer Service Department. All authorized returns must be shipped prepaid in the original box unless otherwise advised. No merchandise will be accepted that has been Special Ordered or held by the customer for more than 30 days. We reserve the right to determine whether the material is eligible for credit. Credit can only be given for products that can be returned to stock.
No merchandise will be accepted without a Return Authorization number (RA) and original packing list or invoice. Please obtain an RA from Customer Service Representative prior to returning any material. Any claims for discrepancies in shipment must be made within 5 days of receipt of merchandise.
For items that cannot be returned via designated package carrier, call us so that we may attempt to arrange for return transportation. Please reference your customer or invoice number to expedite claims. Items damaged in transit must be reported immediately to your local UPS, FEDEX or common carrier office.